15 Apr 2024

Part-Time Student Advisor – Weekend roster

for Open Universities Australia – Melbourne

Job Description

– Permanent weekend rosters: 9:45am – 5:00pm
– Open to part-time and full-time arrangements
– Onboarding to start in June

At Open Universities Australia (OUA), we believe that quality education should be accessible to everyone, regardless of where they are or their prior educational experiences. When we excel at our jobs, we change lives every day. Our values are the compass guiding our journey: we act for our customers, take care of each other, and we work to continuously improve.

We are seeking individuals who can become trusted Student Advisors, dedicated to assisting OUA students in making informed decisions about their future. As a part of a cross-functional team consisting of approximately 10 Advisors, you will play a vital role. Each team brings together a mix of skills, including inbound, outbound, and messaging/chat expertise. Your journey begins with building your product knowledge through outbound sales, guided by our Capability Coaches.

In this role, you’ll handle a wide range of scenarios, from enrolments and sales to customer service and support. While each Advisor may have their own specialisation, we encourage collaboration and flexibility based on the demand and priorities of our work.

Our team operates cohesively, commencing and concluding each shift together. We envision the future of work as a hybrid model, with the flexibility of being in the office two office days a week complemented by the advantages of remote work.

We firmly believe that our employee experience directly influences our ability to provide outstanding customer service. We are committed to training and upskilling our Student Advisors, offering distinct career pathways, including roles as experienced advisors, coaches, and Team Leaders. Additionally, we provide subsidies for university studies, and many of our Advisors have advanced into various roles within OUA, such as marketing, data science, business analysis, and software development.

Here’s a glimpse into your day-to-day
– Acting as the initial point of contact (via phone, email, and web chat) for prospective students, guiding them towards the best education solutions to meet their needs
– Promoting and aiding students with their enrolment and degree inquiries across a broad spectrum of educational options
– Continuously supporting and nurturing students throughout their educational journey
– Actively contributing to your team’s success by providing and receiving feedback, assisting in coaching and support, and participating in process improvement initiatives
– Being part of a team dedicated to making meaningful contributions to team goals while living to our OUA Values

Weekend hours of operation
Due to growing student demand on weekends, we’re expanding our team to encompass additional permanent weekend shifts, running from 9:45 am to 5:00 pm. These weekend shifts are tailored to support work-life balance and will be conducted remotely from home. We embrace both part-time and full-time schedules, offering flexibility to incorporate extra workdays from Monday to Friday, as long as weekend commitments are met.

Our hybrid work model involves spending two days per week in the office, maximising opportunities for in-person collaboration, ongoing learning and attending company events.

If you’re ready to make an impact, here’s what we’re looking for
– You grasp and can articulate the benefits of a university education
– You possess exceptional communication skills, both over the phone and in written messages
– You’re comfortable reaching out to individuals you don’t know and helping them make informed purchase/sales decisions
– Your actions reflect a growth mindset
– You deliver an exceptional student experience through active listening, empathy, and a commitment to problem-solving
– You are proficient in computer skills, particularly in typing
– You are adaptable and eager to learn and grow

What we offer
– A comprehensive training program to develop core competencies for future success.
– Quarterly sales incentives along with our annual company performance incentive programs.
– Not-for-profit salary packaging benefits, including novated leasing.
– Ongoing learning and training opportunities.
– Subsidised study opportunities.
– Paid subscription to Calm as part of our commitment to health and wellbeing.
– Inclusive leave policy to accommodate significant events beyond public holidays.
– Workation leave – the opportunity to work from anywhere for 10 days a year.

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don’t meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.