11 Apr 2024

Full Time Service Consultant

for Aware Super – Melbourne

Job Description

Job available in these locations:

Melbourne, VIC, Australia

Perth, WA, Australia

Wollongong, NSW, Australia

Could you be super helpful?

As one of Australia’s largest profit-for-members superannuation funds, we always remember whose money it is and whose future we’re looking after. Our 1.1m+ members. These are the people who inspire what we do and how we do it, every day.
And we walk our talk, inside as well as out. That care and inclusion, and a focus on better futures, also extends to the people who work at Aware Super. We are proud of our well-resourced and successful development and wellbeing programs, available to all our staff.

But don’t take our word for it, the 2023 AFR BOSS Best Places to Work, 2023 Money Magazine’s Best and Canstar’s Best Value Super Fund in Australia awards back these claims. And while it’s nice to be recognised, we don’t do it for the accolades. We work to help everyone get more from their super, so they can get more for their future.

Sound good? Learn more about us and what we do at https://awaresuper.com.au

Your New Role

Start date – Monday 13 May 2024
2-week full time training program
Required to attend the office for the first 3 months, before Hybrid arrangements can be discussed
Full time opportunities – based in Melbourne, Wollongong or Perth

Our members are at the heart of our organisation. As an inbound phone Service consultant, you will be the face of our business, providing superannuation, insurance and retirement service, support, and education to members. This role is available in a full-time capacity and we are a business that values flexibility and bringing your whole self to work. Your responsibilities will include:

Ensuring optimum levels of service are provided by responding to enquiries professionally, listening and developing rapport with the member and taking all necessary action to solve member problems within agreed service levels;
Ensuring effective follow up to guarantee the member enquiries are resolved effectively;
Member retention, identifying and understanding member needs, and undertaking problem solving and analysis to provide appropriate resolution to their enquiry; including providing general advice or referring members to a Financial Planner (where appropriate).

How do you exceed our expectations?

You will have demonstrated experience and a genuine passion for customer service and providing exceptional service to customers/members. In addition you will have:

Knowledge and experience in the superannuation or financial services industry (desired but not essential)
Intermediate computer literacy.
Experience in a customer service or contact centre environment
Exceptional customer service skills;
Capacity to work collaboratively and in a team environment;
Problem solving and analytical skills;
Ability to be flexible and adaptable to change;

Employee Experience

We understand that not everyone works in the same ways. We offer flexibility so that you can perform your role at your best.

We love working at Aware Super because our hard work is rewarded by:

A culture of career growth and development, backed by a commitment to internal career mobility
Abundant well-being offerings like a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones
Career defining opportunities such as high-impact projects to scale our business and industry leading products and services development

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.

Applicants must have the right to work in Australia and will be subject to police and bankruptcy checks.