15 Feb 2021

Casual General Assistant – Casual

Job Description

Australia Zoo logo

An exciting opportunity has arisen for someone to join our Executive team in a Casual capacity as a General Assistant!

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

Within the office environment, General Assistants are employed to ensure all enquiries via phone and email receive an excellent level of customer service and provide information within the Zoo in a friendly and welcoming manner. Duties may vary from assisting the Animal Planet Film Crew, supporting reception, completing administrative tasks and assisting the General Managers.

A successful candidate will have a demonstrated ability to work in a high performance environment with a capacity to deliver all requirements of the role, great work ethic and the ability to work to a high standard within a team.

At Australia Zoo, assistants continually work towards providing our guests with the best possible service. They do this with enthusiasm and motivation toward their individual learning and training.

Duties May Include –

Check voicemails and coordinate information as required
Organisation and management of schedules and calendars
Providing up to date general information for all enquiries about Australia Zoo
Answering all phone enquiries including screening of all calls and channelling them to the appropriate department
Handling, recording and distributing messages from phone enquiries
Recording of statistics on a daily basis
Correctly replying to email enquiries and fan mail emails
Coordinating information distribution throughout Australia Zoo Departments
Applying correct methods of radio communication through the use of CB Radio and handheld Radio
Preparing weekly reports
Escorting media/film crews throughout the Zoo
Use of computers, printers and software including Microsoft Word, Excel, Outlook, Firefox, Google
Facilitating communication between management and staff
Maintaining the Lost & Found on-line register and storing of valuables for 3 months, non-valuables for 1 month. Arranging postage of items or collection for owners. Storage and disposal for items according to guidelines
General maintenance and cleaning of the office areas, boardroom, production office and staff kitchen areas
Assisting the General Managers and the Executive Assistant to the General Managers and completing tasks as instructed
Keeping up to date with the latest Zoo and animal information to pass onto enquiries
Assisting with other duties as directed by Senior Management
Assisting with crowd control

Essential Criteria –

7 day a week availability, including weekends, public holidays and school holidays
Applicants must be enthusiastic, mature minded, confident, well-presented and able to demonstrate a high level of work-ethic and initiative
Great interpersonal communication skills and customer service
Well-developed organisational skills and the ability to handle multiple tasks at a time

Preferred Criteria –