The Opportunity

Veolia ANZ is seeking an experienced Training Facilitator to join their National Customer Experience team at our Keysborough office. This newly created role will be responsible for designing, developing, implementing, and delivering a comprehensive national Customer Experience training and development program. This program will support the CX team across all pillars, ensuring consistent and effective training aligned with the company’s goals and standards.

What’s on offer

• Join a global leader in ecological transformation
• 6 month fixed term contract
• Collaborative and supportive team environment
• Opportunity to drive change and collaborate with a variety of departments across the business

What you’ll be responsible for

• Design, develop, and deliver competency training programs to address identified needs while adhering to established governance frameworks
• Improve on existing onboarding processes to ensure new starters are fully equipped to take on their role
• Continuously improve the approach of competency across the business through hands-on learning and process review assessments
• Assist with learning and development improvement projects across the wider Veolia Waste Services business

What you’ll need to be successful

• 3+ years experience as a learning and development professional within a team environment
• Exceptional stakeholder engagement skills, strong negotiation, influencing, collaboration, coaching and facilitation capabilities
• Experience in producing training materials
• Proficiency in Salesforce required
• Waste industry experience or similar desired but not essential

Veolia’s AlwaysSafe culture means that we care about the safety of people on our sites. We operate a zero tolerance drug and alcohol approach and shortlisted candidates must be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening. Shortlisted candidates must also be willing to undergo a National Police Clearance.

A Veolia Career

All of our employees are entitled to:

• Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract
• Employee share plan
• Annual salary review with bonus
• Support to pursue educational and development opportunities
• Access to endless career options and pathways, Veolia promotes from within
• Employee Assistance Program (EAP)
• Bupa health insurance discount
• Corporate Discounts
• Fitness Passport
• Volunteer Opportunities
• Salary sacrificing (i.e. super, novated leases)

We are a Circle Back Initiative Employer and commit to respond to every applicant.

Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.

At Veolia we value diversity, equity and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect. We welcome applications from Aboriginal and/or Torres Strait Islander peoples.

We also welcome applications from veterans, people with disability, all gender identities, mature age and early careers, members of the LGBTIQA+ community, and people from all cultural backgrounds. We also encourage our Veterans to visit our Veterans at Veolia webpage.