20 Feb 2019

Full Time Guest Service Attendant / Guest Service Agent

for APX Hotels ApartmentsSydney

NOTE: This job listing has expired and may no longer be relevant!

Job Description

An exciting role for energetic, enthusiastic and customer focused Hotel Guest Service Agent / Hotel Receptionist to join our vibrant team.

As a GSA you are expected to:
• Possess exceptional customer service skills.
• Be well organised & flexible with strong attention to detail.
• Have good communication skills both written and verbal.
• Be a team player with an enthusiastic nature.
• Be willing to learn and be challenged.
• Possess excellent computer skills
• Be willing to work on a full time basis (permanent part time may also be considered).

The key goals are:
• Must be able to effectively handle guests and their requirements and or concerns.
• Must have an eye for detail and be attentive to guest needs / operational requirements at the hotels.
• Must be able to manage and work under pressure, if need be.
• Must strive to exceed both the guest expectations and hotel standards.
• Must communicate with key stakeholders to escalate any issues that require immediate action.
• Strong understanding of various departments in hotels.
• Detailed understanding of the competitive market.
Key Requirements:
• Maintain a thorough knowledge of all hotel facilities.
• Completing check in and check out procedures and adhering to hotel standards.
• Maintaining guest accounts and relevant information during their visit, ensuring charges are posted to the correct account.
• Updating guest profiles.
• Attending to guests’ requests quickly and efficiently.

You must be either an Australian or New Zealand Citizen or Permanent Resident to apply for a full time position, however part time candidates are also welcome.

How to Apply

Interested applicants are invited to submit a detailed resume stating current and expected salary along with two work referees to: hrm@apxhotelsapartments.net

Job Locations: Sydney.
Job Categories: Front Office & Guest Services.
Job Types: Full Time.
Job Tags: Front Office Reception, Guest Service Agent, and Guest Service Attendant.
Salary: 20,000 - 40,000.

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