Full Time Phone Logistics Coordinator Featured
We are a small Family owned Towing & Transport Operator located in South Melbourne, and we are seeking the services of an experienced Logistics and Dispatch Co-ordinator.
The overall purpose of this Full Time position is to co-ordinate the allocation of Tow Trucks to Accident scenes and the ad-hoc pickups and deliveries for the Company and its Customers.
It is a challenging and varied role and every day is different.
Working in a busy environment that is fast paced, where the service delivery Team is fully committed to delivering the required outcomes on time, every time.
DUTIES WILL INCLUDE, but not be limited to:
Respond to requests from Accident Allocations to dispatch Tow Trucks to accident scenes, and monitor retrieval of vehicles back to yard.
Allocate and monitor jobs for the ad-hoc fleet.
Plan and dispatch vehicle, plant & equipment jobs to trucks in accordance with Customer time frames and expectations.
Continually monitor pick up and delivery times and contact Customers to inform of job status.
Provide the highest level of Customer Service by answering Customer calls and service queries.
Accurately enter bookings into the system.
Co-ordinate Driver activity and communicate effectively to resolve transport issues as they arise.
Monitor Drivers working hours.
Develop relationships with our Drivers and key Customers.
Actively engage in a culture of Business improvement.
Other duties as required.
SKILLS AND EXPERIENCE:
Proven experience in a Towing and Transport environment is important but not essential.
Numeracy, written and verbal communication skills.
Time management and the ability to prioritise tasks.
Excellent computer skills.
Adaptable and flexible approach to work.
Professional and motivated work ethic.
Capacity to meet deadlines.
Experience with In Bound and Out Bound Customer Service.
Candidates that are interested in growing their skills and developing their career in the Towing and Transport field are encouraged to apply.
How to Apply
If this sounds like you, do not hesitate to apply for a confidential interview. Applications can be emailed to firstname.lastname@example.org or by the “Apply now” option.
No Recruitment Agencies please.
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