6 Oct 2021

Full Time Customer Service Representative (1309)

for Probegroup – Gold Coast

Job Description

Do you want a permanent role on the Gold Coast?

About the role:
As one of our Call Centre Representatives, you will be responsible for speaking on behalf of some of Australia’s biggest brands. The role is based in our call centre on the Gold Coast in a rapidly growing team. Your role will be fast-paced and dynamic, with the potential to receive monthly rewards for achieving targets.

My Aged Care is an inbound call service that makes it easier for older people, their families and carers to access information on ageing and aged care. People can have their needs assessed and be supported to locate and access services available to them.

We also have full time and part-time positions available as Customer Solutions Specialists; these roles are responsible for taking inbound calls to assist the public with general information regarding transport in Queensland.

At Probe Group, we’re powered by passion, driven by curiosity, enriched by a purpose to do it better. If you want to find out more about who we are and what we’re about, follow the link below to see the full story!


Now, enough about us. Let’s chat about you.

We’re looking for positive, self-motivators with a can do attitude and passion for customer service. In this role, you will be chatting with our customers making sure they have all the information they need, feel they are being heard and actions are being taken. Think of it as making a 5-minute friend every 5-minutes. You will be a peacemaker. A quick thinker. You will thrive on solving the tricky stuff. You’ll know your way around a computer. You will think inside and outside of the box.

What you will need:

Ability to build relationships with customers over the phone;
Demonstrated outstanding customer service skills;
Able to work in a fast-paced environment with set targets and timeframes;
Able to multi task, listen and perform other tasks;
Fluent experience with computers, tech savvy, to enable trouble shooting of problems;
Available to work on a rotational roster, 5 days Monday to Sunday 6:00am to 10:00pm
A clear Police check is required for this position.

What we can offer you:

a permanent position means that we are committed to you and your development for the long term!
you’ll join a team with a highly dedicated Team Leader to support, coach and motivate you to master your new role
NO SALES involved.. this is a customer service role
Comprehensive paid training
a diverse and supportive working environment – everyone is welcome here, and our differences make us stronger
a culture built on fun, respect, integrity, innovation and transparency
incentives paid monthly for performing to expectations
Full-time and part-time positions available
For Part-time applicants, suitable candidate MUST be available full-time for first 6 weeks

We are an equal employment opportunity employer and we value diversity and inclusion in the workplace. We encourage applications from people of all ages and genders, people who identify as Aboriginal and Torres Strait Islander and groups who are culturally and linguistically diverse.

We promise to provide you with an outcome on your application. If your application progresses to the next stage, you will receive an online interview to complete. We encourage you to complete this as soon as possible to be considered. All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.

How to Apply

Please apply by the following link: https://theprobegroup.elmotalent.com.au/careers/olderworkers/job/view/922

Job Locations: Gold Coast.
Job Categories: Customer Service - Call Centre.
Job Types: Full Time.
Job Tags: full time jobs for 50+, jobs for 50+, jobs for mature age, jobs for mature age workers, jobs for older workers, older workers, and older workers jobs.
Salary: 40,000 - 60,000.
Job expires in 3 days.

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