9 Oct 2019

Part-Time Customer Engagement Specialists

for MableSydney

Job Description

Would you like to work in a role where you can make a real difference to the lives of Australians? Mable is a disruptor in the health tech sector, transforming the aged care and disability support sectors, by providing the first online marketplace where Australians can find and directly hire the support they need. We’re on track to become a big company that improves peoples’ lives by making access to community support affordable and easy.

Our Customer Engagement Team are the experts in all that is Mable, they work closely with all parts of the business and are our first line of support to our customers. Our contact centre is uniquely different. We are super passionate about our customers and hear first-hand how we are transforming their lives. We encourage our team to bring creativity, collaboration, and creative thinking to work each day. We thrive on finding solutions and our team is encouraged to share ideas and get involved.

This is a unique opportunity to gain valuable experience at a rapidly growing start-up and a great stepping-stone to other exciting roles within the business.

The Roles

Our Customer Engagement team takes a blend of inbound and outbound calls. The majority of queries will be from care workers, coordinators and clients (those who are using our platform to find support).

Our teams are grouped into three main areas – Support Worker Acquisition, Client Acquisition and Support line with our available roles sitting within one of these teams.

The core purpose of the role includes but not limited to:

Providing support to Disability and Aged Care Communities using the Mable platform. They will be contacting you via multiple channels including inbound calls, outbound calls, and email.

You will help the Customers on their journey to help them resolve the issues they are facing ensuring prompt and accurate response and always following up any queries or issues the community may have.

About You

You pride yourself and gain great satisfaction in providing amazing customer service

You care about your customers therefore always follow up on their enquiries and will stay back to get things done

You are proactive and a great problem solver

You are resilient and a self-starter

You are great at using Salesforce or similar CRM systems

You love working in a small, collaborative team who enjoy having fun and supporting each other

Your Background

You must have a proven track record in customer service environment answering basic technical and pay queries.

You will enjoy a process driven environment

Ideally, you will have experience of working in a target driven environment

Mable is a technology business, therefore, we love digitally savvy people and people who are curious to learn

You need to be confident in using Microsoft office products and Salesforce or can demonstrate you are to pick up systems

You are a good listener, problem solver, critical thinker and people’s person

It goes without saying you will have excellent written and verbal communication skills.

Working at Mable

We are open to considering part time, school hours and flexible working for the right candidates.

At Mable we value our people, diversity and making a difference is our passion. We offer a friendly and welcoming place to work at each day.

If you would like to find out more about Mable please log onto our website at www.mable.com.au

Job Locations: Sydney.
Job Categories: Customer Service - Call Centre.
Job Types: Part-Time.
Job expires in 17 days.

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