16 Jan 2020

Permanent Claims Consultant

for IAGSydney

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Permanent Opportunity
Pyrmont, Sydney NSW
Claims Consultant, Motor

The Role
We have multiple permanent opportunities for Claims Consultants to join our Motor Claims team located in Pyrmont, Sydney. In this position you will be responsible for managing a portfolio of claims, handling inbound customer queries, liaising with key stakeholders and processing claims. This position will require you to utilise your excellent communication and time management skills whilst providing a high level of customer service. We are a collaborative and engaging team, valuing the opinions and ideas of our consultants to ensure a strong team culture is maintained.

Key Responsibilities
Proactive management of claims life cycle in an efficient, fair and timely manner.
Liaise with relevant parties to provide regular updates on the progress of the claims.
Apply knowledge of relevant legislation, guidelines, regulations and internal policy and procedures.
Identify and escalate opportunities for continuous improvement in processes within Satellite Claims.
Maintain and support relationships with customers including, internal and external providers.
Identify potential fraud and maintain claims leakage through correct application of policy wording.

Skills & Experience
Strong customer service background – hospitality, retail, contact centre etc.
Strong analytical, negotiation and problem-solving skills.
Excellent verbal and written communication; as well as exceptional customer service.
The capacity to efficiently manage your time and multitask.
Ability to take ownership of your work in a high-pressure environment.
Proven negotiations and relationship skills.

Let’s Talk
Apply and start your career conversation with Talent Acquisition!

How to Apply

Please send your CV to our recruitment partner at Hays – rosie.sluman@hays.com.au

Job Locations: Sydney.
Job Categories: Customer Service - Call Centre.
Job Types: Permanent.
Salary: 40,000 - 60,000.

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